FAQ

Frequently Asked Questions

What products do you currently offer?

We currently offer two customer favorites:

  • Lemon Grass Rice Water Hair Growth Mist

  • Pre-Poo Hair Growth Oil
    More natural hair care products are dropping soon — stay tuned!

Are your products safe for babies and children?

Yes. Our formulas are gentle and made with clean ingredients. Safe for babies 6 months and up. Always patch test before full use.

Where are you located?

We’re 100% online and proudly Black-owned. Orders are shipped from the U.S. to customers nationwide.

Will you be releasing more products?

Yes! We’re building a full collection to support natural hair at every stage — from wash day to growth to styling.

Are your products safe for all hair types?

Yes. Our products are formulated especially for curly, coily, kinky, and textured hair — but can be used by all hair types looking for moisture, strength, or growth support.

How often should I use the Rice Water Hair Growth Mist?

We recommend using it 2–4 times a week, especially on your scalp and ends. It works great on protective styles, braids, or under wigs.

How long will it take to see results?

Most customers notice softer, stronger hair within 1–2 weeks. With consistent use, many see visible growth in 4–6 weeks. Individual results may vary.

Can I use the products while wearing braids, wigs, or weaves?

Yes! Both our mist and oil are perfect for use on protective styles. They help maintain moisture and promote growth even when your hair is tucked away.

Do your products contain parabens, sulfates, or harsh chemicals?

Nope. Our formulas are free from parabens, sulfates, silicones, mineral oil, and drying alcohols. Just clean, natural ingredients your hair will love.

Do you offer wholesale or salon orders?

Wholesale options are coming soon. If you’re a salon, stylist, or retailer interested in partnership — email us at support@thenaturaltrueme.com.

How can I contact you if I have questions or issues with my order?

Reach out to us anytime through our Contact page or email us at support@thenaturaltrueme.com. We respond within 1–2 business days.